Privacy Policy

1. Who we are

SafeEscort is a personal safety application published by Jyrax Technologies ("SafeEscort", "we", "us"), based in Lagos, Nigeria. This policy explains what personal data the SafeEscort mobile app and safeescort.info collect, why we collect it, who it is shared with, and the choices you have. It applies to the app, this website and our support channels.

For users in the European Economic Area and the United Kingdom, Jyrax Technologies is the data controller for this processing.

2. Data we collect

Information you give us

• Account details — your name, email address and password (stored only as a hash by our authentication provider).
• Profile information — an optional photo and phone number.
• Safety configuration — your allies, sanctuaries and saved places, trusted contacts, per-person sharing settings, and your PINs (stored as a salted hash in your device’s secure storage, never in plain text and never on our servers).
• Content you send — chat messages, check-in notes and photos, and any voice notes you record.
• Support correspondence — what you write to us, including through the form on this website.

Information collected while you use the app

• Location data — precise or approximate location, collected while a safety feature that needs it is switched on (escort mode, sanctuary geofencing, an active SOS, location history). Background location is used so a trip keeps being tracked when your screen is off.
• Safety events — alerts, check-ins, arrivals and departures, escort trips, crash detection results, and their timestamps.
• Device signals — battery level, connectivity state, device model and operating system version, and motion sensor readings used only on your device for crash and driving detection.
• Bluetooth scan results — when you run a tracker sweep, nearby device identifiers are read to detect trackers. These are stored as part of your own sweep history.
• Diagnostics — crash and error reports used to keep the app reliable.

What we do not collect

We do not collect your contacts list, your browsing activity outside the app, your microphone audio outside a recording you explicitly enabled during an SOS, or any advertising identifier. SafeEscort contains no advertising SDKs.

3. How we use your data

• To deliver safety features — sharing your location and safety events with the allies you have approved, sending alerts, running geofences and check-in schedules.
• To escalate on your behalf — raising an alert when a heartbeat check-in is missed or a crash is detected and you do not respond.
• To operate your account — authentication, subscription status and support.
• To keep the service working — diagnosing crashes, preventing abuse and improving reliability.
• To meet legal obligations — where we are required to retain or disclose information by law.

We do not use your data to build advertising profiles, and we do not use it to train third-party machine learning models.

Legal bases (EEA and UK)

• Contract — providing the features you signed up for.
• Consent — location access, background location, notifications, microphone, Bluetooth scanning and audio recording. You can withdraw consent at any time in the app or your device settings.
• Legitimate interests — security, abuse prevention and service reliability.
• Vital interests — sharing your location with your chosen allies during an active emergency alert.
• Legal obligation — where retention or disclosure is required by law.

4. Who your data is shared with

• Your allies — only the people you have paired with, and only the categories each of you has enabled. Where the two sides of a relationship differ, SafeEscort applies the more restrictive setting.
• Your trusted contacts — receive an SMS containing your alert and location if you choose to send one. SafeEscort prepares the message and opens it in your phone’s own messaging app; you send it, over your carrier’s network.
• Service providers — Google Firebase (authentication, database, storage, push notifications and cloud functions), and our email delivery provider for account and support email. They process data on our instructions only.
• App stores — Apple and Google process subscription payments. We never see your card details.
• Legal and safety — we may disclose data where required by valid legal process, or where necessary to protect someone’s life or safety.
• Business transfer — if the service is ever acquired, data may transfer with it, subject to this policy and with notice to you.

We do not sell, rent or share your personal data with data brokers or advertisers.

5. International transfers

Our infrastructure providers operate data centres in several countries, so your data may be processed outside the country you live in. Where data leaves the EEA or UK, transfers rely on the European Commission’s Standard Contractual Clauses or an equivalent safeguard.

6. How we protect your data

• All traffic between the app and our servers is encrypted in transit (TLS), and data is encrypted at rest by our infrastructure provider.
• Server-side access rules limit every record to the account that owns it and the allies explicitly granted access — this is enforced on the server, not just in the app.
• Your Privacy Shield setting is applied on your device before your location is published, so an approximate position is what actually leaves your phone.
• PINs are salted and hashed in your device’s secure keystore. We cannot recover or read them.
• Access to production systems is limited to personnel who need it.

No system is perfectly secure. If a breach affects your personal data, we will notify you and the relevant regulator as required by law.

7. How long we keep data

• Account data — for as long as your account exists.
• Location history — 2 days on Free, 30 days on Premium, 90 days on Premium Plus, then purged automatically.
• SOS audio recordings — deleted 24 hours after the alert ends.
• Chat photos and voice messages — deleted 48 hours after they are sent. Text messages remain until the conversation is deleted.
• Safety events and escort history — kept while your account is active so you can review them.
• Support email — up to 24 months.
• Deleted accounts — removed from live systems promptly and from backups within 30 days.

8. Your rights

Depending on where you live, you have some or all of the following rights:

• Access — get a copy of the personal data we hold about you.
• Correction — fix inaccurate data, most of which you can edit directly in the app.
• Deletion — delete your account and its data, from Settings inside the app or by emailing us.
• Portability — receive your data in a machine-readable format.
• Restriction and objection — ask us to limit or stop certain processing.
• Withdraw consent — turn off location, notifications, microphone or Bluetooth access at any time, in the app or in your device settings. Some features stop working without them.
• Complain — lodge a complaint with your local data protection authority.

California residents have the rights to know, delete, correct and opt out of sale or sharing under the CCPA/CPRA. We do not sell or share personal information as those terms are defined, and we do not discriminate against anyone for exercising their rights.

To make a request, email privacy@safeescort.info. We respond within 30 days and may need to verify your identity first.

9. Children

SafeEscort is not directed at children under 13, and we do not knowingly collect their personal data. If you believe a child has given us data, contact us and we will delete it. Users between 13 and the age of majority in their country should have a parent or guardian review these terms.

10. This website

safeescort.info uses only the cookies required to keep the site working and protect our forms against cross-site request forgery. We do not run advertising or third-party analytics trackers here. If you submit the contact form, we store your name, email, subject and message so we can reply, and your IP address is recorded when you follow an app store link so we can count downloads.

11. Changes to this policy

We may update this policy as the app changes. Material changes will be announced in the app and by email before they take effect, and the date at the top of this page always reflects the current version.

12. Contact

Jyrax Technologies, Lagos, Nigeria
Privacy: privacy@safeescort.info
General support: support@safeescort.info